IMPORTANT NEWS

OUR APPOINTMENT SYSTEM HAS CHANGED

The new system is called PATIENT TRIAGE and is being adopted by all GP surgeries.  So how does it work?

Patients requesting an appointment, or need to contact us for any other reason, will now have to firstly provide information about their needs online.  This important information will be delivered to us using an on-line form via Smartphone, Tablet, Computer, or our Website:

See link above, under  BOOK AN APPOINTMENT 

The information will help our GPs direct patients to the most appropriate professional to help with their needs.  We aim to get back to you by the next working day, or sooner, to tell you the next course of action, which will either be to book a face-to-face appointment, a telephone appointment, or you will be given advice. If a patient does not have on-line access, our staff will assist by completing the form.

Patient Triage is already working well in many surgeries. It ensures that healthcare resources are more effectively allocated to patients and waiting times are reduced for those with urgent medical needs.

Our surgery combines two long established South Birmngham medical practices, located in Selly Oak and Kings Norton.

This enables our clinicians to deliver medical care across a significant area of South Birmingham. 

Being a 'Safe Surgery' is something we value. Everyone in the UK has the right to free care from a GP and our patient policy reflects our duty towards equality and human rights

OUR SAFE SURGERY COMMITMENT

We do not discriminate based on race, gender, sexual orientation or any other characteristic, neither will immigration status nor nationality prevent registration.

We fully support the Safe Surgeries initiative and through this, appreciate how difficult it can sometimes be for migrants to navigate the many practices and processes involved in our lives today. So, our team is trained to be as helpful as possible should registration difficulties be experienced.

We observe strict confidentiality relating to any personal details we receive from patients, so be assured, your information is safe with us.